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Monthly Managed CNC Services
NEVER
WORRY ABOUT CNC ISSUES AGAIN!!
Get
the Industry's most experienced CNC consultants to Proactively Monitor
& Support your OneWorld / EnterpriseOne Architecture for a flat
monthly fee!
We provide remote OneWorld / EnterpriseOne CNC Technical support
that will cover your Day to Day JD Edwards back office administration to ensure
a Stable, Error Free and Well Performing System. |
Not Ready for a long term commitment?
All CNC Services are 100% customizable to meet your specific business requirements.
We offer several solutions that you can modify to meet your specific needs.
You can;
- Buy a block of hours each month, allowing you to set your own monthly budget. This is a use it or loose it type of contract.
- Buy CNC services on a retainer basis so you have the comfort of knowing you have a top notch CNC resource when you need one even if it is 2 AM on a Saturday Morning
- Utilize our standard Time and Material contract for remote support on an as needed or project by project basis
- Customize one of our long term Monthly Manged Service plans and we will deliver worry free CNC services for the next few years
Our pledge to you is; Our consultants will not learn their JDE skills on your Dime! |
Call us today so we can put together a solution that exactly meets your needs!
When
you call or email us you're not calling or emailing the 'Response
Line'. Instead, you are calling the CNC person directly responsible for supporting your system.
All Service Levels include a Single Primary Contact
and a backup Secondary Contact so when you contact us you are communicating
directly to your dedicated support person!!
We can even attend your staff meetings by phone and send you
Weekly Progress / Status Reports complete with prioritized findings, recommendations and suggestions!
Why Hire someone fulltime??
Hiring
full time, on-site staff is expensive, and it is not fool proof.
You expend a lot of time, energy and money put into to finding just
the right person and then you never know just how long they will
stay.
After
that you still have to pay
- Salary
- Bonuses
- Benefits
- Training
(J.D. Edwards & Database)
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- Administration
costs
- Vacation
Days / Holidays
- Sick
Days/ Personal Days
- Equipment
and Expenses
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Taking
into account a 2 year + average learning curve to truly become an
'experienced' CNC resource, you may still end up dealing with a
lot of lost productivity across your enterprise during their learning
curve.
STOP
THE MADNESS!!
Our Resources have seen it all!
What may be a complex, once a year issue
to your internal resource, is probably a weekly task for us. |
Utilizing
a team of J.D. Edwards CNC experts, each with over 6 years
of OneWorld CNC experience, we can support any infrastructure remotely!!
- All
supported platforms and databases
- No
Architecture Too Large, Too Small or Too Complex
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There
are 4 service levels available with terms ranging from 6 months
to 3 years. All Service Levels include Basic OneWorld / EnterpriseOne
System Monitoring as outlined below. This is a 24x7x 365, automated,
email enabled, notification service that requires a Client side
Network Email Account. When a threshold set by you and your support
person is breached, your dedicated support contacts are immediately
notified by Email. They will either correct the problem or make
recommendations and outline your options to help you determine
the next steps.
Basic
OneWorld / EnterpriseOne System Monitoring Includes
- Actively
Monitor OneWorld Disk Space Utilization
- Actively
Monitor OneWorld Services
- Long
Processes in Wait (Outstanding Requests)
-
Long Running UBE's Flagged
- Monitoring
Enterprise Server Logs for Errors
_________________________________________________________________________
ENTERPRISE
SILVER SUPPORT
Enterprise Silver Support includes these CNC Functions
7 AM - 7 PM US CST Monday thru Friday (Less Client / US Holidays)
- Basic
OneWorld / EnterpriseOne System Monitoring change (See list above
to see what this includes)
- Data
Source Maintenance
- Fat
Client Administration
- Installation
& Operational Configuration
- Menu
Maintenance
- OCM
Mappings
- OMW
Maintenance / Object Change Management
- OneWorld
/ EnterpriseOne Error Resolution
- OneWorld
/ EnterpriseOne Performance Tuning
- OneWorld
/ EnterpriseOne User ID Maintenance
- OneWorld
/ EnterpriseOne User ID Security*
- On-site
Consulting**
(Up to 8 Hours per Quarter)
- Package
Builds ( limit 1 every 2 weeks)
- Package
Management
- Path
Code & Environment Maintenance
- Submitted
Jobs Maintenance
- Terminal
/ Citrix Services Setup & Maintenance
- Troubleshooting***
- Version
Administration
- WebSphere
Administration related to OneWorld / EnterpriseOne****
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_________________________________________________________________________
ENTERPRISE
GOLD SUPPORT
Enterprise
Gold Support Includes
All
of Silver
24 x 7 x 365 (Less Client / US Holidays), plus
- ASU
& ESU Installation*****
- OneWorld
/ EnterpriseOne Service Pack Installation*****
- OneWorld
/ EnterpriseOne Updates*****
- OneWorld
/ EnterpriseOne Upgrades*****
- On-site
Consulting**
(Up to 24 Hours per Quarter)
- Oracle
/ SQL / DB2 Database Tuning
- Package
Builds (limit 1/ week)
- WebSphere
Upgrades
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_________________________________________________________________________
ENTERPRISE
PLATINUM SUPPORT (Intel Platform Only)
Enterprise Platinum Services Include
All of Gold, plus
- 24x7x365
OneWorld/EnterpriseOne Hardware Health Monitoring
- Hardware
Health /Trend Management and Reporting
- On-Site
Consulting**
(Up to 40 Hours per Quarter)
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_________________________________________________________________________
Services
provided on a Time and Material basis include:
- Additional
Package Builds and Deployment Beyond service Level Chosen
- Additional
Support that is often required for Heavily Modified Environments
- Disaster
Recovery / High Availability Planning & Implementation
- Hardware
Upgrades
- Non
Supported or 3rd Party Hardware / Software Issues
- OneWorld/EnterpriseOne
Application Security Work Bench Designs
- Platform
/ Architecture Configuration Changes
- Special
On-Off Requirements associated with J.D. Edwards HR/Payroll
- Superfluous
and/or Training and of Non ESI Personnel
- System
Configuration and Baseline Auditing
- Work
Preformed on Legal Holidays as recognized by the Client or US
Holidays if client outside of US.
Services
that are NOT Covered under any of these Service Levels Include
- Backup
/Recovery / Disaster Recovery Administration
- Database
Administration
- Desktop
Administration
- Extranet
/ Firewall Security
- Hardware
Administration
- Network
Administration
- Network
Security
- OS
Administration
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_________________________________________________________________________
CLIENT REQUIREMENTS
In
order to provide these services on a remote basis we require and
assume that the following is true
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1)
All Hardware and Software Meets Oracle's / J.D. Edwards
Minimum Technical Requirements (MTRs)
2)
Client will provide an email account and a dedicated workstation
for our use only as per the MTR of a OneWorld / EnterpriseOne
Development Workstation and enough disk space for all required
Path Codes
3)
Client will purchase and utilize GO TO MY PC or a provide a similar connection for remote
connectivity for duration of contract
4)
Client will provide us with full after hour contact information
for at least 2 people
5)
Client will purchase & deploy any additional 3rd Party
Hardware / Software necessary to fulfill this agreement
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_________________________________________________________________________
IMPORTANT
NOTES
All
Services are done remotely for all services except when
client requests On-Site Support
Any
and All Expenses related to this agreement including Travel are
not covered under this agreement and will be billed separately
Platinum
Services are for Intel based system only & utilize 3rd party
tools that must be installed on the servers - there is a one time
administration and set-up fee associated with utilizing these tools
and minimum contract is 12 months. Enterprise Hardware is defined
as Intel Enterprise Server - Additional Servers are extra.
*OneWorld
/ EnterpriseOne Security coverage is for standard User ID Security
not Security Work Bench
**
On-Site consulting is optional and must be scheduled per availability.
Travel related expenses and additional on-site hours above agreement
will be billed separately as per contract terms.
***
Troubleshooting is included for all issues effecting your OneWorld
/ EnterpriseOne Implementation however problems deemed to be related
to Hardware / Network infrastructure including all items listed
under Services that are not covered, or Oracle / J.D. Edwards
Programming anomalies, or Non-Enterprise Solutions Inc. Installations
will be billed at our standard hourly rate and not covered under
this agreement.
****
All installations utilizing WebSphere and or HR/Payroll may be subjected to additional
Monthly Fees
*****
Heavily Modified Environments may incur time and material charges
for ASUs, ESUs, Service Packs, Updates, and Upgrades
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us
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