FAQ
We
have included some frequently asked questions to further explain
QViS, and hopefully answer any queries you may have.
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Product
Q: Why is QViS different
from any other graphical mapping system?
A: It is simple to use and is
designed in collaboration with its customer base to conform to real
life needs and applications.
Q: I have heard of IDEF and
'Swim Lane' presentation. Isn't this the vogue and why doesn't QViS
use this approach?
A: These technologies and presentation
formats tend to confuse the users of the processes, and thus these
systems become the property of the process 'technicians'. QViS is
designed to be simple to use and its format simple to understand.
Q: My users and I do not
want yet another computer technology to deal with. Is it complicated
or difficult to use?
A: No. With one day of basic training
users can be very capable of creating process maps with QViS. Once
trained, the user's learning curve is short by comparison with other
products, and knowledge retention is generally good.
Q: I am used to flow charts
that use diamond decision boxes - diamonds - to guide me through
the flow. How does QViS deal with this?
A: Diamond decision boxes only allow
Y/N type outputs. QViS allows multiple outputs by encouraging the
user to create simple text or graphic statements that inform the
process viewer about what is happening or about to happen. This
in turn creates visual simplicity.
Q: I want to use visual statements
wherever possible instead of large amounts of text. Will QViS provide
this capability?
A: Yes. QViS was designed from the start
to create a simple yet powerful visual environment. QViS provides
the ability to use different styles and formats for the activity
boxes. In addition graphic images and multimedia can be incorporated
in the process activities to further enhance the viewer's comprehension
of the process.
Q: I have many procedures
and standards documents in electronic format that is essential to
my processes. Can QViS integrate these?
A: Yes. QViS can provide direct active
links to any electronically stored document, or the application
itself. This can be done by linking to an individual activity or
the whole process. In addition QViS has its own word processor and
graphics manager so that text and graphics can be embedded in to
each activity.
Q: My organization is geographically
dispersed and communication is vital. Does QViS provide the means
to communicate with its system users?
A: QViS has an internal memo system
whereby QViS users wherever located can communicate with each other
about QViS diagrams; for example, like an Internet user group. QViS
users can also communicate with each other using QViS's own e-mail
system, send simple text or automatically attach memos and diagrams.
QViS can also provide the ability to communicate through other e-mail
services used by your organization.
Q: I am concerned about security.
Does QViS provide appropriate levels of security?
A: Yes. Using the QViS administration
facilities users can be given appropriate privileges for their job
function; this includes creation/edit/view, and printing rights.
Each user is provided with a users name and password to control
access. User groups can also be set up in a similar manner. If documents
or applications are attached, their access can be controlled by
using the usual document, application, or network access permissions.
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QViS
Implementation
Q: Is QViS difficult to implement?
A: This will obviously depend on the
nature of the organization and the level of enthusiasm for introducing
a QMS or business process reengineering. In general experience shows
that it is no more difficult than any comparative type of implementation
and quite often it is much easier.
Q: Do all the users have
to understand process engineering to be able to use QViS?
A: No. The majority will only have to
learn how to use the application. However, it is expected that some
staff in the organization will have expertise in Quality and/or
process engineering systems.
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Change
and Configuration Management
Q: My organization will undergo
changes during and after the implementation. Does QViS provide me
with the appropriate change management?
A: Yes. The application provides change
and configuration management facilities that are ISO conformant.
The application provides powerful reporting tools for change management
and auditing purposes.
Q: Once I have my processes
mapped out I want to reengineer them to improve efficiency and/or
performance. Does QViS have the appropriate tools?
A: QViS has powerful statistical analysis
tools to aid the reengineering process. It also has the ability
to create, insert, and test process variation through its scenario
analysis facilities.
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QViS
Capabilities
Q: Is the use of QViS confined
to Quality Management Systems?
A: No. QViS is used by customers for
many purposes. For example, it is used for project set-up and management,
it is a very effective and powerful training tool, and it is used
for organization structuring.
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Services
and Support
Q: What services are provided
to support the implementation of QViS?
A: We have a very experienced team of
Consultants and Trainers who are able to get you started and keep
you going.
Q: What Consultancy services
are available?
A: We provide expert services for QMS,
BPR, Project Management, Facilitation and Business Management. We
are able to provide services based on your own specific requirements.
Q: What training do you offer?
A: To be effective, all QViS users who
will create or edit the process maps should undertake the one-day
basic practitioner's course. This, as with all the training, can
be tailored to your specific needs. Further specialist training
is offered for system administration, planning and costing, implementation,
and specific QMS requirements.
Q: Is after sales support
available?
A: Providing you take the option for
annual support when you purchase your license, you will have access
to our very effective Help Desk. Telephone support is provided free
five days a week. On site technical support can be arranged and
will attract an additional consultancy fee. Any application upgrades
will be issued free for the system version you have purchased.
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