We
encourage companies to thoroughly investigate customer service
track records prior to choosing their JDE data collection
solution. When they do, they choose
RF-SMART because their track record in client satisfaction
is unequaled. This is validated annually through internal
and external customer satisfaction surveys.
Global
Customer Support Services
High
levels of customer satisfaction are accomplished by effectively
and efficiently providing a wide range of services that
meet the breadth of our customers' needs.
Either
directly from ESI or through ICS' global network of trained
RF-SMART Alliance Partners, we are able to provide customers
that take advantage of our Maintenance Agreement Program
with technical customer support via:
- RF-SMART's
Toll-free 800# Help Desk
- RF-SMART's
Online support via WebEx
- RF-SMART's
On-line modem support
- RF-SMART's
Customer ExtraNet
- RF-SMART's
Extensive, easy-to-use documentation
ESI is part of RF-SMART's network of Alliance Partners
with offices, language support, data collection expertise,
JDE knowledge and market information throughout:
-
North America
- Central
America
- South
America
- Europe
and the UK
|
-
Australia & New Zealand
- Middle
East
-
Far East
- Africa
|
|
